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FAQ — Car Sales 123
Answers to the questions we hear most from drivers interested in our vehicles and services.

Do you specialise in cars for first-time drivers?

Yes, we offer home delivery services to make getting your car as convenient as possible. If you're unable to collect from our Hayes showroom, ask our team about delivery options and we'll arrange a time that works for you.

Do you offer home delivery?

Yes, we offer home delivery services to make getting your car as convenient as possible. If you're unable to collect from our Hayes showroom, ask our team about delivery options and we'll arrange a time that works for you.

Can I part exchange my current vehicle?

Absolutely. We're happy to consider part exchange on most vehicles. Bring your car along when you visit and we'll provide a fair valuation based on its condition, mileage, and market value. It's a straightforward way to upgrade without selling privately.

How often do you update your stock?

We regularly update our stock with new arrivals to suit all budgets and requirements. If you don't see what you're looking for, give us a call — we might have something coming in soon or we can keep an eye out for you.

Can I book a test drive?

Yes, we encourage test drives so you can get a proper feel for the car before deciding. Just let us know which vehicle you're interested in and we'll arrange a convenient time for you to take it out on the road.

What does the warranty cover?

Warranty coverage varies depending on the plan and vehicle, but typically includes key mechanical and electrical components such as the engine, gearbox, drivetrain, steering, suspension, and braking systems. We'll explain exactly what's covered for the car you're interested in before you decide.

How long does warranty cover last?

Warranty duration depends on the plan you choose and the vehicle. We offer extended warranties on all our cars, with options typically ranging from a few months to several years. Our team will talk you through what's available and help you choose the right level of cover for your needs.

What's not covered by the warranty?

Warranties typically don't cover wear-and-tear items like tyres, brake pads and discs, clutches, or routine maintenance such as servicing, fluids, and bulbs. Trim, consumables, and cosmetic items are also usually excluded. Full terms and exclusions will be explained before you purchase.